Job Detail

MDI Group IT Job Search

Application Support Analyst

Alpharetta, Georgia

Sr. Business Analyst

Alpharetta, GA


MDI Group is seeking a Sr.  Application Support Analyst for our Client in Alpharetta. The Sr. Analyst will be responsible for ensuring that any post production issues are resolved as quickly as possible. This entails extensive research, resolution and root cause analysis of issues which can be associated with distributed technologies, user interfaces or client specific configurations.

Essential Functions

  • As a member of the Service Reliability team, you will be responsible for ensuring our internal and external Loyalty customers are supported post production. You will manage issues reported by clients (Issuers), vendors or internal TSYS teams that are affecting production and will be responsible for researching and resolving issues, identifying opportunities for process improvements, documenting root cause and communicating resolution to all impacted stakeholders.
  • Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrixed organization and manage the lifecycle of the issue until resolved.
  • Manage the resolution communication including internal documentation on changes made, updating call center / helpdesk tickets, communicating with clients and preparing customer facing assessments of high severity issues.
  • Experience working with one or more programming languages (SQL, C++, Java, Linux) is a plus. Familiarity with Oracle, SQL Server, or other major relational databases, as well as understanding stored procedures preferred.
  • Extensive knowledge of web-based applications, web browser functionality, and web practices
  • Ability to work in and lead teams in a fast-paced technology business


Required Skills & Experience:

  • Analytical thinker with outstanding problem solving skills
  • SQL knowledge
  • Excellent technical skills and business acumen related to file handling/processing, databases, loyalty programs, credit card processing
  • Strong communication skills, both written and verbal, as well as strong relationship collaboration and organizational skills
  • Excellent time management and multi-tasking skills
  • Knowledge of software, testing methodology
  • Team player with the ability to lead teams In a matrixed organization
  • Experience working with external clients
  • Experience using Hyperion or other reporting solutions
  • Knowledge of loyalty rewards liability management and reconciliation
  • Experience with redemption fulfillment and fraud management
  • Credit card issuing or processing experience
  • Basic knowledge of EBCIDC / ASCII formats
  • Familiarity with Oracle databases
  • Bachelor’s degree required and 4 years relevant work experience

Reach out to MDI Group today to learn more about this excellent opportunity. 

Type: Contract

Experience: 0

Role: Business Analysis

Job Order Number: 47384

Date Posted: 01/17/2018

Start Date: 01/29/2018

End Date: 03/30/2018